The following document outlines the Terms of service of Onwl Business Solutions Limited and its subsidiaries (Onwl) in connection with the use of its websites, services, content, products, mobile applications (“together, the Services”). Before using any of the Onwl Services, you are required to read, understand, and agree to these terms. By clicking “accept” you agree that you have read, understood, and accepted the terms and the privacy policy and you hereby grant consent to Onwl to process your data. We reserve the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Software at any time, effective upon posting of an updated version of this Agreement on the Service or Software. You are responsible for regularly checking this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes.
Onwl’s liability in respect of any one delivery transported is limited to the declared value of the item as shown on the waybill / invoice. The Client is required to make a declaration of value of goods/items or the Client may make his or her own insurance arrangements. Onwl’s liability is strictly limited to direct loss and damage to physical items only. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Onwl’s attention. We shall make every reasonable effort to deliver your items according to our advertised delivery schedules but this is not guaranteed as we will not be liable for any delay that we deem to have been beyond our control. Weekends, public holidays, delays caused by compliance with mandatory local security requirements or other events beyond our control are not included when we quote our delivery times.
Storage charges will be levied on parcels whose delivery/pick up is delayed due to non-payment, insufficient delivery information and any other such reasons, as follows: 10kg and below – N500 per day Above 10kg – N1,000 per day
All payments due to Onwl are required before delivery to your door or collection from our office.
The Company makes available from time to time: (i) Promo-code (which are promotional credits that may be offered by us) Promo-code operate as credits applying to a customer’s Onwl account, redeemable (subject to conditions, as set out below) against the cost of Items. Promo code is referred to in this term as Credits. This credit term applies to your use of any credits to pay for the use of Onwl Service. This credit term applies together with the Company’s Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these credit terms have priority. Capitalized words used in this credit term have the same meaning as in our Terms of Service unless they are defined in this Credit Term. Users can “apply” a promo-code to your account by (i) entering the promo-code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the “Your offers and rewards” section of your account page. Unless otherwise stated, a promo-code that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner). Account Credit is Credit that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of promo-code, it expires in accordance with the terms of that promo-code. The reasons why promo-code may be lost or promo-code may expire are set out in this Credit Term.
Clients are required to disclose the full contents of all parcels being sent as Onwl will not be responsible for loss or damage to undisclosed items such as fragile or luxury goods. Repackaging of items may be required and will attract an additional charge which depends on the size and type of repackaging required.
Onwl will not be liable for the loss or misdirection of parcels that are not labelled as directed in our communication.
The Company alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Software and the Services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Software or the Services. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Software or the Service, or any intellectual property rights owned by the Company. The Company name, the Company logo, and the product names associated with the Software and Service are trademarks of the Company or third parties, and no right or license is granted to use them.
Notices made by us for You or Your account specifically (e.g., notices of breach and/or suspension) will be provided to You via a notification message displayed on Your account page or via the email address provided to us in Your registration for the Services or in any updated email address You provide to us in accordance with standard account information update procedures we may provide from time to time. It is Your responsibility to keep Your email address current and You will be deemed to have received any email sent to any such email address, upon our sending of the email, whether or not You actually receive the email. For notices made by You to us and for questions regarding this Agreement or the Services, you may contact Onwl management at onwlbsl@gmail.com The Company reserves the right to close or suspend Your account without prior warning should You contravene any of the terms and conditions of this Agreement and any future amendments and additions thereto.
During use of the Software and Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third-party service providers, advertisers or sponsors showing their goods and/or services through the Software or Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third‐party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third‐party. The Company does not endorse any sites on the Internet that are linked through the Service or Software, and in no event shall the Company or its licensors be responsible for any content, products, services or other materials on or available from such sites or third-party providers. The Company provides the Software and Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third‐party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third-party providers. The Company may rely on third party advertising and marketing supplied through the Software or Service and other mechanisms to subsidize the Software or Service. By agreeing to these terms and conditions you agree to receive such advertising and marketing. If you do not want to receive such advertising, you should notify us in writing. The Company reserves the right to charge you a higher fee for the Services or Software should you choose not to receive these advertising services. This higher fee, if applicable, will be posted on the Company’s website located at https://goonwl.com. The Company may compile and release information regarding you and your use of the Software or Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Service.
By entering into this Agreement and using the Software or Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including providers of courier services arranged via the Service or Software, or (c) your use or misuse of the Software or Service.
The company shall ensure that the Logistics Service Provider obtain and keep an insurance on the motorcycle, personal accident cover and/or Rider’s liability cover, as applicable. The Rider’s liability cover shall provide insurance coverage against loss or damage for packages delivered through the Onwl platform.You shall only be entitled to compensation from the insurance provider under the THIRD PARTY service provider’s liability coverage provided by the company in the event of loss or damage to a package.You hereby express your consent to be bound by the TERMS AND CONDITIONS of the THIRD PARTY provider’s liability cover and to receive compensation thereunder on the terms set out above.You further warrant that I shall not use the Service to transport the following categories of items: ~ Items of high, unusual and/or unpredictable value such as gold or diamonds ~ Perishables ~ Bank bills ~ Explosives/Fireworks ~ Weapons ~ Ammunitions ~ Biological substances presenting a biohazard ~ Illegal drugs & Narcotics ~ Live animals ~ Hazardous waste ~ Any forbidden item both local and international.
If any portion of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and any invalid or unenforceable portions shall be construed in a manner that most closely reflects the effect and intent of the original language. If such construction is not possible, the provision will be severed from these Terms and Conditions, and the rest of the Terms and Conditions shall remain in full force and effect.
The failure by us to enforce any provision of these Terms and Conditions shall in no way be construed to be a present or future waiver of such provision nor in any way affect our right to enforce such provision thereafter. All waivers by us must be in writing to be effective.
The Rider has a right to inspect the goods without prior notice to the Customer, which includes the right to open and examine the goods. Receiver is to ensure 100% inspection of goods, acknowledge condition of goods before departure at point of collection from Rider as Onwl will not be liable for any complaints afterward.