Frequently Ask Question

What are you looking for and find the solution on our FAQ page

Are the goods that you transport insured?

Yes! packages are insured.

Do you operate Nationwide?

Not yet, presently serving Lagos alone.

Will I be able to track my goods?

Yes, you will

How long does it take for Onwl to deliver?

Same day as long as pick-up is done before 3pm.

What forms of payment do you accept?

Onwl accepts all payment instrument in the country

How can I contact Onwl for additional assistance?

If you need help with your order, please feel free to email us @ business@goonwl.com or call the Onwl Customer Loyalty Team at 08064244726

I received Damaged, Defective or wrong item(s), what do I do?

Please contact us immediately via phone 08064244726

Do you offer Door to Door delivery?

Yes, we do and also last mile delivery service.

Can I choose a pick up time?

Yes, you can. You can schedule your order as much as a week ahead.

How do I confirm that my order has reached the receiver?

The moment your order gets delivered, you get a notification email or SMS. It will include the details of your order(s).

How do I place my order?

You can chat us up via WhatsApp, visit the Website www.goonwl.com , call +2348064244726 or download the app presently available on play store.

Who do we serve?

We are majorly focusing on B2B customers and we also serve individuals who needs our service.